Question 1

How do I book a flight on Jingo Travel?

Accepted Answer

Search for your route by entering origin, destination, travel dates and passenger count. Select a flight from the results, review the fare rules, baggage details and pricing carefully, enter passenger details exactly as they appear on your passport and complete payment through our secure PayTabs-powered checkout. You will receive a booking confirmation email once the ticket is issued.

Question 2

Is my booking confirmed immediately after payment?

Accepted Answer

Not always. When your payment is received or authorised, you will see a "payment received" status and receive a payment receipt. Your booking is fully confirmed only once the airline or supplier has issued a ticket. This can happen within minutes, or for some fares it may require a short manual review period. You will receive a separate booking confirmation email with your PNR (booking reference) or e-ticket once ticketing is complete. If ticketing is delayed or requires review, our team will contact you. Do not make any irreversible travel arrangements until you have received your ticket confirmation.

Question 3

Where do your flights come from? Are you booking directly with airlines?

Accepted Answer

Jingo Travel sources flights from airline inventory via GetFares, a flight content aggregator. We act as an intermediary. We present available fares, process your booking and communicate with the supplier and airline on your behalf. We are not the airline and we are not the ticket issuer. The airline is the carrier of your contract.

Question 4

Why did the price change after I selected a flight?

Accepted Answer

Flight fares change in real time based on seat availability and airline pricing systems. Jingo Travel revalidates the fare with our supplier system before confirming your booking. If the airline or supplier returns a new price, we will clearly show you the updated fare and ask whether you want to continue or choose a different flight.

Question 5

How do I change the display currency?

Accepted Answer

Use the currency selector in the header (top of every page) to choose your preferred display currency from GBP, EUR, AED, USD, AUD, or PKR. Your choice is stored in your browser only and applies to search results, flight details and checkout summaries. The selector controls DISPLAY only. The supplier-side fare and the currency your payment provider charges are computed and locked at fare revalidation by Jingo Travel's backend and they cannot be modified by changing the selector. The exact charge currency is always shown clearly on the checkout page before you pay.

Question 6

Will I be charged in the currency I see in the header?

Accepted Answer

Not necessarily. The header selector is a DISPLAY preference. The actual charge currency depends on the payment provider. PayTabs may charge in AED (the supplier currency) regardless of what you see in the header, while PayPal typically charges in the snapshot-locked paid currency (often GBP). The checkout page discloses the final charge currency before you authorise payment so you can compare it against the display amount.

Question 7

Who processes my card payment?

Accepted Answer

Card payments are processed by PayTabs, our independent payment service provider. PayTabs operates a secure, hosted card page. Your card number, CVV and authentication credentials are entered directly on PayTabs's infrastructure and are never stored on Jingo Travel's own systems or servers.

Question 8

Can I pay with PayPal?

Accepted Answer

Yes. PayPal is available as a payment option at checkout where enabled. When you choose PayPal, you are redirected to PayPal's own secure checkout. Jingo Travel does not receive or store your PayPal credentials. PayPal availability may vary by booking.

Question 9

Can I filter search results to show only flights with included checked baggage?

Accepted Answer

Yes. On the flight results page you will find a "Includes Checked Baggage" toggle. Switching it on filters results to show only fares that include at least one piece of checked baggage in the fare price. Toggling it off shows all available fares regardless of baggage inclusion. Baggage allowances for each fare are shown on the flight detail card.

Question 10

How are refunds processed?

Accepted Answer

Refunds at Jingo Travel are handled manually by our support team in liaison with the airline or supplier. There is no automatic refund button. To request a refund, contact us at support@jingotravel.co.uk with your booking reference and reason. Once the airline or supplier approves and releases the funds, the refund is returned to your original payment method. Standard refunds typically take 7 to 21 business days. Payment reversals for failed or uncompleted bookings are usually faster, within 3 to 7 business days. Complex cases may take longer. We will keep you updated throughout the process.

Question 11

Can I cancel my ticket?

Accepted Answer

Cancellation depends on the fare rules of your specific ticket. Some tickets are fully non-refundable. Others allow partial refunds after deducting airline penalties. Contact us at support@jingotravel.co.uk as early as possible with your booking reference if you need to cancel.

Question 12

Is my booking ATOL-protected?

Accepted Answer

No. Jingo Travel is not an ATOL holder. Flight-only bookings through staging.jingotravel.co.uk are not protected under the UK ATOL scheme. We are not a member of ABTA or IATA. We strongly recommend purchasing independent travel insurance that includes cover for travel agent insolvency and trip cancellation.

Question 13

Can I save my passenger details for future bookings?

Accepted Answer

Yes. When you are logged in to your Jingo Travel account, you can save passenger profiles (including passport information) to your account. At checkout, saved passengers can be selected and pre-filled to speed up the process. Saved data is stored securely and can be updated or deleted at any time from your account dashboard.

Question 14

What should I do if my payment failed?

Accepted Answer

Do not repeatedly attempt the same payment without checking status. If your bank shows a debit or pending charge but you did not receive a confirmation email, contact us immediately at support@jingotravel.co.uk with the transaction date, amount and the email address you used. We will investigate and either confirm the booking or initiate a reversal.

Frequently Asked Questions

Still Need Help?

Frequently Asked Questions

How do I book a flight on Jingo Travel?

Is my booking confirmed immediately after payment?

Why do I need to enter passport details?

Can I book for multiple passengers?

Is there a minimum age to make a booking?

Do I need an account to book?

How do I verify my email address when I register?

Can I save my passenger details for future bookings?

Where do your flights come from? Are you booking directly with airlines?

Why did the price change after I selected a flight?

What currencies can I pay in?

How do I change the display currency?

Will I be charged in the currency I see in the header?

Why is there a "Suggested departure airport" banner on the search form?

Are taxes and fees included in the displayed price?

Do you offer a price guarantee or price match?

What happens if the fare changes after I pay?

Who processes my card payment?

What payment methods do you accept?

Can I pay with PayPal?

What is 3D Secure / Strong Customer Authentication?

What should I do if my payment failed?

Is it safe to pay on staging.jingotravel.co.uk?

Can I cancel my ticket?

Can I change my travel dates or passenger name?

How are refunds processed?

How can I tell whether my fare is refundable or changeable?

What if the airline cancels my flight?

Is my booking ATOL-protected?

Where can I see my baggage allowance?

Can I filter search results to show only flights with included checked baggage?

Can I add extra baggage?

Are seat selections and meal requests guaranteed?

Do I need a visa?

Can Jingo Travel help with my visa application?

What happens if my passport details are entered incorrectly?

Is my passport valid for travel if it is expiring soon?

Do you offer travel insurance?

How do I contact customer support?

Which email address will my booking confirmation come from?

How do I sign up for deals and travel offers?

How do I make a formal complaint?

What data do you hold about me and how can I request it?

Still Need Help?