Contact our travel agency in Deira, Dubai
Message us on WhatsApp for the quickest reply, or find our office in Business Village near the Clock Tower.
WhatsApp +971 50 175 1317 or call +971 4 234 4633
Talk to a travel agent on WhatsApp
Our team in Deira helps with flight bookings, visit visas and holiday packages and with anything that comes up after you book, from payments to fare changes. WhatsApp is the quickest way to reach us. You can also ask for a callback, call us, email us or send us a message below.
Request a callback
Leave your name and UAE mobile number. One of our travel agents will call you back.
- Talk through visas, holiday packages, tours and flights in one call.
- We call back Monday to Friday, 9am to 5pm UAE time.
- Our office is in Business Village near the Clock Tower in Deira.
WhatsApp is still the quickest way to reach us.
Chat with us on WhatsAppBusiness Details
Legal Name: JINGO TRAVEL & TOURISM L.L.C S.O.C
Jurisdiction: Emirate of Dubai, United Arab Emirates
License No.: 1501798
Membership No.: 612884
Registration No.: 2596262
Website: staging.jingotravel.co.uk
Registered Address:
Office No. 816, 8th Floor, Block A, Business Village
Near Clock Tower, Deira
Dubai, United Arab Emirates
Phone:
🇬🇧 UK: +44 204 5791310
🇦🇪 UAE: +971 4 234 4633
(Monday to Friday, 09:00–17:00 UAE time / Gulf Standard Time, GMT+4)
Contact Channels
| Contact Type | Email Address | Use For |
|---|---|---|
| General Support | support@jingotravel.co.uk | Booking help, cancellations, refunds, complaints, website issues, privacy requests |
| Booking & Tickets | booking@jingotravel.co.uk | Ticket confirmations, booking follow-ups, travel document queries |
| Deals & Offers | deals@jingotravel.co.uk | Newsletter subscription, promotional enquiries, deal alerts |
| Official Enquiries | info@jingotravel.co.uk | Formal/legal correspondence, business enquiries, press, third-party partner communication |
Support Hours and Response Times
Support Hours: Monday to Friday, 09:00–17:00 UAE time (Gulf Standard Time, GMT+4)
Business Day Response: Within 24 hours
Weekend Response: Within 48 hours
If something goes wrong on the day you travel, such as a flight disruption, a missed connection or denied boarding, please contact the operating airline as well. The airline handles airport check-in, boarding and same-day disruptions, so you'll need to speak to them directly.
What to Include in Your Email
To help us respond as quickly as possible, please include:
- Your booking reference number
- The full name of the lead passenger
- Your travel date and route (for example, Dubai to London Heathrow)
- The email address used when making the booking
- A clear description of your question or issue
- Any relevant screenshots or airline notices (for cancellation or disruption cases)
Please do not send full card numbers, CVV codes, or full passport scans in standard emails unless specifically requested through a secure support process.
Send Us a Message
Fill out the form below and we'll get back to you within 24 hours
Complaints
If you are not satisfied with our service, you have the right to make a formal complaint. Please send your complaint to support@jingotravel.co.uk with the subject line "Formal Complaint, Booking Reference [insert reference]". We acknowledge complaints within 24 hours on business days and aim to provide a full response within 14 calendar days.
For full details of our complaints handling process, including escalation steps, please see our Complaints Handling Procedure page.
Jingo Travel is not currently a member of any approved UK Alternative Dispute Resolution (ADR) scheme. If you are based in the EU and wish to explore online dispute resolution, you may visit the European Commission's platform at ec.europa.eu/odr, though Jingo Travel is not currently registered with an ADR provider on that platform.
Privacy Requests
You can ask to access, correct, delete or move your personal data under UK GDPR, EU GDPR, the UAE PDPL or other data protection law that applies to you. To make a request, please email support@jingotravel.co.uk with the subject line "Privacy Request". We will respond within one calendar month.